Privacy Policy

1. Who We Are

HouseLift Co. (“we,” “us,” or “our”) is a licensed general contractor located at 1644 Platte St, Denver, CO 80202. This Privacy Policy explains what we collect, why, who we share it with, and what you can ask us to do about it — both on https://houseliftco.com (the “Site”) and in the client portal we use to send quotes, contracts, and invoices.

2. Information We Collect

Information you give us

• Your name, email address, and phone number
• The address of the property you want work on, and your mailing address if different
• Project type, budget range, timeline, and whether you own or rent the property
• Anything else you write in your message
• Photos, video, and measurements you upload to help us quote the work, along with each file's name, type, and size
• If you request our cost guide: your name, email, phone, and the project type you selected
• If you contact us as a supplier or subcontractor: your name, company, email, phone, and message. We keep these separately from homeowner enquiries and do not use them to market to you.

Information we collect automatically

• Your IP address, which we use to limit how often a form can be submitted and to score submissions for spam. We do not use it to build a profile of you.
• How you reached the Site — the page you landed on, the site that referred you, and any campaign tags in the link (UTM parameters)
• A spam score and the reasons for it. A high score flags a submission for a person to read; it never deletes it.
• Analytics about how the Site is used, described in section 3

Information we collect during a project

• The quote, contract, and invoice we prepare for you, and the scope and prices in them
• When you accept a quote and when you sign a contract, together with your signature, your IP address, your browser's user-agent string, and the date and time. Section 7 explains why.
• How you chose to pay and whether the payment succeeded. We never receive or store your full card number or bank account number — see section 5.

3. Cookies and Analytics

We use Google Analytics to understand how people find and use this Site — which pages they read, which links they click, and which enquiries turn into projects. This tells us where our advertising budget is worth spending.

Nothing is stored on your device for analytics or advertising until you choose to allow it. When you first visit, a banner lets you accept analytics, accept analytics and advertising, or decline both. Declining does not limit any part of this Site. You can change your mind at any time through the Cookie settings link in the footer of every page.

If your browser sends a Global Privacy Control signal, we treat that as an opt-out of advertising cookies and of any sale or sharing of your personal data. It applies automatically, whether or not you interact with the banner, and choosing “Accept all” does not override it.

We do not sell your personal information, and we do not use what you submit through our forms for behavioral advertising.

4. How We Use Your Information

• To answer your enquiry and ask the follow-up questions we need in order to quote
• To prepare and send your quote, contract, and invoice
• To schedule and carry out the work
• To take payment and keep the financial records a contractor is required to keep
• To keep a record that you signed, as described in section 7
• To detect and block spam and automated abuse of our forms
• To understand how the Site performs, if you allowed analytics

We email you because you asked us to — a confirmation of your request, the cost guide if you requested it, and a notice when your quote is ready. We do not run a marketing newsletter. If that ever changes it will be something you opt into, with a way to opt back out in every message.

5. Who We Share It With

We do not sell, rent, or trade your personal information. We share it with the service providers that make this Site and our quoting process work, and only so they can perform that service for us:

• Stripe — card and bank payments. Your card or account details go directly to Stripe and never reach our systems. We receive a confirmation and only enough detail to identify the payment.
• Cloudflare — stores the photos, video, and measurements you upload, and provides the anti-bot check on our forms.
• MongoDB Atlas — the database holding your enquiry, quote, and project records.
• Resend — delivers the email we send you.
• Google — Analytics, if you allowed it, and the sign-in we use for our own staff accounts.
• Hostinger — hosts the servers this Site runs on.

We may also disclose information where the law requires it, to respond to a lawful request from a public authority, or where we need to establish or defend a legal claim — for example, producing a signed contract in a dispute.

6. Your Portal Link

Your quote, contract, and invoice live at a private web address we email to you. There is no password, so anyone who has the link can open those documents. That is what lets you forward it to a spouse or a business partner without anyone creating an account.

Treat the link the way you would treat the documents themselves. If you think it has reached someone it should not have, tell us and we will issue a new one and disable the old.

7. Electronic Signatures

When you sign a contract on this Site you are signing electronically, under the Colorado Uniform Electronic Transactions Act (C.R.S. § 24-71.3) and the federal ESIGN Act (15 U.S.C. § 7001). That signature binds you exactly as one made in ink would.

For it to hold up, the law expects a record showing that it was really you and that you meant to sign. So alongside the signature we keep the name you typed, the date and time, your IP address, your browser's user-agent string, and — if you signed by typing your name rather than drawing it — a record that you were shown the disclosure and accepted it. We keep this for the life of the contract and for as long afterwards as a claim could be brought on it. It protects both of us, and we do not use it for anything else.

You are not required to sign electronically, and you may withdraw that choice before you sign. If you would rather sign on paper, or want a paper copy of anything you have already signed, tell us and we will arrange it at no charge. To sign electronically you need a device with a current web browser and an email address that can receive our messages; if that changes, let us know your new email address.

8. Data Retention and Disposal

We keep information only as long as we have a reason to:

• Enquiries that do not become projects — kept while we follow up, then deleted on request.
• Photos and measurements you upload — kept while we quote and carry out the work, then deleted on request once the project is closed.
• Signed contracts, invoices, and payment records — kept as long as tax, accounting, warranty, and limitation periods require. We cannot delete these on request while that obligation lasts, and we will tell you plainly when that is the reason.

When records reach the end of their life we destroy them so they cannot be read or reconstructed, as Colorado law requires of any business holding personal identifying information (C.R.S. § 6-1-713).

9. Security

Everything travels over encrypted connections (HTTPS) and is stored in access-controlled systems. Sensitive fields — your email address, your signature, the IP addresses in our signing record — are kept out of our application logs by design. Access to client records is limited to the people who need it to do the work.

No system is perfectly secure and we will not claim otherwise. If a breach affects your personal information we will notify you, and the Colorado Attorney General where the law requires it, without unreasonable delay and within thirty days of determining that a breach occurred (C.R.S. § 6-1-716).

10. Your Rights and Choices

Whether or not a particular privacy statute applies to a business our size, we extend these rights to everyone who contacts us. You may ask us to:

• Tell you what personal information we hold about you
• Correct anything that is wrong
• Delete it, except where section 8 explains that we are required to keep it
• Give you a copy in a portable format
• Stop using it for analytics or advertising — the Cookie settings link does this immediately, without contacting us

Email us at info@houseliftco.com and we will respond within 45 days. We may need to confirm who you are before acting on a request about someone's personal information.

If we refuse a request we will tell you why, and you may appeal by replying to that message with the word “appeal.” Someone other than the person who made the original decision will review it and respond within 45 days. If we deny the appeal you may contact the Colorado Attorney General at coag.gov/file-complaint.

11. Children's Privacy

This Site is meant for adults arranging work on a property. It is not directed to children under 13 and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy. When we do, we will change the date at the top of this page. If a change materially affects how we use information we already hold about you, we will tell you directly rather than rely on you noticing this page.

13. Contact Us

Questions about this Privacy Policy, or want to make a request? Contact us: